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    Our Bios

    The Sutter Center for Integrated Care Team supports the implementation, testing, validation, and improvement of the Integrated Care Model nationwide. We offer education, certification, research and dissemination of best practices via speaking and consultation engagements, webinars and publications.

    Learn more about our team and our unique areas of expertise.

    Beth Hennessey, RN, BSN, MSN

    Beth has over 40 years of healthcare experience in a variety of settings including acute care, case management, medical practice management, home care, higher education, and now as the Executive Director of the Sutter Center for Integrated Care. Beth’s passion is the development, implementation, and evaluation of innovative approaches for true person-centered care delivery.

    Beth has published widely in referred journals on best practices in patient centered care, “what matters most”, chronic care management, transitions of care, patient engagement, health literate care, and successfully positioning providers across the continuum to meet the quadruple aim of healthcare reform.

    Beth has served on multiple state and national workgroups some of which include: National Association of Home Care and Hospice Board, VNAA Policy Board, Alliance for Home Health Quality and Innovation Transitions of Care workgroup, CMS Expert Panel on Patient Engagement Measures, Arkansas Home Care Association Board, and CMMI Comprehensive Primary Care Initiative AR Core Workgroup..
    Photo of Beth Hennessey

    Beth Hennessey, RN, BSN, MSN
    Executive Director
     

    Paula Suter, RN, BSN, MA

    Paula is the Clinical Director of Integrated Care Management (ICM) at the Sutter Center for Integrated Care. Drawing from her clinical and academic experience, she designs, implements, and evaluates person-centered health care delivery programs to meet the needs of patients and populations. Paula is passionate about advancing excellence in home and community care, establishing this sector as a value added partner for healthcare reform. She has more than 30 years of health care clinical and leadership experience in a variety of settings including home care, acute care, intensive care, cardiac rehab, education, and research.

    Prior to joining Sutter, Paula co-developed the Home-Based Chronic Care Model™ which received national awards for excellence from the National Association of Homecare and Hospice and Modern Healthcare. She currently sits on the executive committee for a national health care quality initiative, is a member of the VNAA Best Practice workgroup, and has served as a reviewer for a leading homecare journal. In 2012, Paula was selected as one of 73 participants in the Centers for Medicare and Medicaid (CMMI) Innovation Advisors Program. Drawing from the advanced skill set acquired through successful completion of this program, she offers training and support to providers nationwide.
    Photo of Paula Suter, RN, BSN, MA

    Paula Suter, RN, BSN, MA
    Clinical Director
     

    Julia Ackley, MPH

    Julia is the Health Literacy Program Manager at the Sutter Center for Integrated Care. She is passionate about making health easy to understand and easy to do for patients. Building on her public health communication and marketing experience, Julia is responsible for the design and development of health literate materials to support patient self-care, behavior change and system navigation. She leads strategic organizational goals to reduce health literacy barriers and works to build the capacity of staff in providing health literate, patient-centered care.

    Prior to joining Sutter Health, Julia managed public health communication campaigns for government organizations including First 5 Alameda County and the Centers for Disease Control and Prevention. She helped to developed and disseminate health promotion content in a variety of formats – web, social, print and outdoor media.
    Photo of Julia Ackley, MPH

    Julia Ackley, MPH
    Health Literacy Program Manager
     

    Michelle Keating-Burton, MSN, RN, CNL, CPXP

    Michelle is the Clinical Program Manager for Sutter Center for Integrated Care. Michelle’s passion is in working collaboratively with interdisciplinary teams to improve healthcare delivery, with the goal of maximizing patient engagement and experiences across the continuum of care. These improvement strategies ultimately lead to better patient outcomes as well as caregiver and provider satisfaction in delivering care. As a member of Sutter Center for Integrated Care, Michelle will work with clinical teams across the health system to implement proven methods that support the ability of clinicians and staff to provide evidenced-based, patient-centered care at every encounter.

    Prior to joining Sutter, Michelle has had acute care experience working as a staff nurse in Oncology / Palliative / Medical-Surgical settings as well as leadership experience working as a Clinical Nurse Leader and Director of Patient Experience. During her career in healthcare, she has lead a variety of patient experience, quality, and safety improvement initiatives utilizing evidenced based practices and Lean methodologies. Michelle is a skilled facilitator, having created and led a variety of workshops that span all levels of the organization, including leadership development for management and executive teams.
    Photo of Michelle Keating-Burton, MSN, RN, CNL, CPXP

    Michelle Keating-Burton, MSN, RN, CNL, CPXP
    Clinical Program Manager