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    Frequently Asked Questions

    1. Once I am trained in ICM and receive certification, how long is the certification valid?
    2. How do I train/certify my staff once I’ve been certified?
    3. Are CEUs offered with the ICM training?
    4. Who in my organization should attend ICM training?
    5. What resources / support do you have to help “hardwire” the ICM care delivery?
    6. What training do you have to support effective care transitions?
    7. What training and support do you have for providing health literate care across my organization?
    8. How does this training support the Patient Centered Medical Home (PCMH)?
    9. How do I best engage the leadership in my organization to see the “urgency for change” in our care delivery practices and clinician competencies?

    1. Once I am trained in ICM and receive certification, how long is the certification valid?
    Once you have completed the course and have passed the test, your certificate is valid for three years from the test completion date. After the three years, you can “re-certify” as a trainer by enrolling in the ICM Recertification Course which is an interactive web-based course reviewing key ICM principles, new guidelines, and updated information related to best practices in care delivery. You will receive and email from the online learning management system when it is close to your renewal date, at least 30 days.The Recertification Course includes four 2-hour self-paced web sessions, a recertification test (25 multiple choice questions) and an updated ICM tool kit that can be downloaded at course completion. Re-certification students will receive 8 CEUs for nursing or therapy upon completion.

    2. How do I train/certify my staff once I’ve been certified?
    When you are ready to conduct a training session of your own, you have two options to consider.

    Option 1: You can log in to the students.centerforic.org site inside the Train the Trainer course. On the right hand side of the course page there is a link to request to set up your own class. The link says "Train your own class - Course Request Form." When you click on this link it will take you to the online course request form (click here to open the form) that you will need to complete. After you submit the form, you will receive an email with further instructions for how to begin. This option allows your students to use our online disease specific modules AND and the ICM test. You can also check the status of your student’s progress and their test results. Your students will receive our certificate with the National Association of Home Health endorsement. This option requires an additional fee of $99 per student. Note that this option does not include the provision of CEUs from SCIC. CEUs from the SCIC can only be obtained via a face-to-face training program provided by a SCIC faculty member.

    Option 2: The trainer downloads all course materials, including the disease specific modules, and uses these materials to teach their class. The trainer will have to develop their own test and provide their students with certificates of attendance. The trainer may also want to apply to a local CEU provider unit in order to provide their students with CEUs. With this option, there are no additional fees.

    3. Are CEUs offered with the ICM training?
    Yes, attendees receive 12 CEUs for nursing or therapy when they attend a program lead by a SCIC faculty member and complete the online modules, course evaluation and test. Note that CEUs from the SCIC can only be obtained via face-to-face training provided by a SCIC faculty member. The SCIC faculty can provide some guidance regarding the content to include in the trainer’s CEU application, if desired.

    4. Who in my organization should attend ICM training?
    It is recommended that the organization's leadership - including supervisory staff, quality improvement staff, case management staff and educational staff - attend the training. The SCIC faculty believes that the greatest success with transforming care is obtained when all key individuals understand the vision for the future and how ICM impacts care delivery. Intake staff, back office staff, hospital case managers, transition of care staff, therapy staff, social workers and field staff can all derive benefit from ICM training.

    5. What resources/support do you have to help “hardwire” the ICM care delivery?
    We offer the ICM Hardwiring Program. The program seeks to ensure providers have the knowledge, skill, and confidence to consistently provide care that is patient-centered, evidence-based, and coordinated across providers, settings, and time. Building on the principles of leading transformational change and supporting provider behavior change, providers will have the needed tools and competencies to “make the right-thing-to-do the easy-thing-to-do.” Based on Kotter’s 8-Step Process for Leading Change, Studer’s Hardwiring Excellence framework, and the principles of behavior change, health care leaders will create an organizational culture of innovation, learning and continuous improvement. The program provides a framework for hardwiring ICM in the provider’s operational practice at all levels with recommended process measures to ensure model fidelity.

    The goal of the program is to partner with providers to develop the requisite competencies and practices to support functioning as a prepared, proactive care team delivering person-centered, evidence-based, coordinated care, demonstrate innovative leadership in transformational change, hardwiring excellence, and creating a learning environment that values healthcare teams “without walls.” This service can be provided on-site, via web meetings and trainings, or a combination of both.

    6. What training do you have to support effective care transitions?
    We offer training for Transitions of Care. Transitions of Care was developed by homecare providers to equip clinicians from all health care sectors with the requisite skills needed for complex patient care management. These skills include best practices in medication management, symptom management and condition self-management support, which are common skills described of the “health coach” in most contemporary care transition models. Transitions of Care specifically includes competency building in improving patient health literacy, patient education methods and knowledge retention, motivational interviewing and building confidence, all which enhance patient activation. Clinicians who are re-tooled with health coaching competencies function as the “perfect” health coach ensuring provider value to stakeholder partners. Eight CEUs are provided for nursing or therapy. This course is offered onsite or as a web-based course.

    7. What training and support do you have for providing health literate care across my organization?
    ICM training includes an introduction to health literacy, the prevalence and consequences of low health literacy, and the competencies required of both patients and providers to achieve health literate care. Contextualized within the framework of patient engagement, we offer tools and resources that implement a universal precaution approach in all written materials.

    One of the tools we offer to support our training is our ICM Toolkit. This toolkit is an assimilation of best practices, tools and guides developed by the ICM faculty based on research findings in the literature and what actually works. In the toolkit you will find health literate patient-facing materials, high quality assessment tools, practices to bolster self-management support and recommended leadership principles to optimally position your organization to provide person-centered care.

    This new toolkit will enhance your organization’s ability to meet the new Centers for Medicare and Medicaid Services proposed (October 2014) conditions of participation by facilitating health literate care and a shared decision making approach to care delivery. In addition, our toolkit contains considerable resources to assist with medication management, including new high alert medication stoplight tools, thus supporting the process measure of providing high quality medication education, as proposed in the new home health quality five star rating plans. We are confident you will be highly satisfied with our toolkit and believe it will greatly enhance your ability to meet your organizational priorities and goals.

    Click HERE to purchase your own ICM Toolkit (Note: volume purchasing discount is available)

    8. How does this training support the Patient Centered Medical Home (PCMH)?
    ICM training provides the requisite competencies needed to answer Dr. Edward Wagner’s call for a transformed health care team – one that is proactive, has information at their fingertips and provides care that is patient centered. Our course content focuses on practices to ensure patient preferences are identified, care options are presented, self-management and self-care techniques are taught, and active collaboration with the patient is fostered. Clinicians trained in ICM principles are well positioned to partner with the physician to provide self-management support and extend their influence and care. The provision of self-management support is one of the criteria that must be met for NCQA certification by physician practices.

    9. How do I best engage the leadership in my organization to see the “urgency for change” in our care delivery practices and clinician competencies?
    Consider the following ICM talking points:
    • The Integrated Care Model was designed with the goals of achieving positive patient experiences, high-quality care for individuals and populations, and bending the cost curve in health care spending. It is designed for providers across the health care continuum and for ALL patients regardless of their diagnosis, condition, or severity of illness.
    • The ICM model has positioned providers across the country as a value-added partner for meaningful health care reform. To date, more than 7,000 providers nationwide have been trained and have been demonstrating positive outcomes in better health, better care, and lower costs.
    • We have refined our care delivery practices and offer a consistent standard of care that is:
      Person-centered + Evidence-based + Coordinated care
    • We are building upon existing competencies and are now prepared to effectively function in the role of:
      1. Transitions Coach (care transitions)
      2. Prepared Proactive Practice Team (PCMH)
      3. Care Manager (health to advance illness)
      4. Care Navigator (advocate, guide, and coordinator)